FAQS
🪑 Products
What materials are your patio furniture made of?
A: Our furniture is crafted from premium materials like aluminum, rattan, teak wood, and weather-resistant fabrics — designed for durability and style in every season.
Is the furniture weatherproof?
A: Yes! All Perupony patio furniture is built to withstand sun, rain, and mild outdoor conditions. For extreme weather, we recommend using protective covers to extend its life.
Do the cushions come with the furniture?
A: Yes, most of our sets include comfortable, high-quality cushions. Please check individual product pages for exact details.
Are the cushion covers removable and washable?
A: Absolutely! Our cushion covers feature zippers for easy removal and washing, helping you keep your set looking fresh year-round.
Do you offer assembly services?
A: Many of our pieces come pre-assembled or require only minimal setup. We always include easy-to-follow instructions with every order.
Can I customize the size or color of my furniture?
A: Some of our collections can be customized. Reach out to our customer support team to explore available customization options.
Can I request material or fabric samples before buying?
A: Yes! Samples are available for select items upon request — just contact us to arrange one.
What if an item is out of stock?
A: You can sign up for restock alerts on the product page or contact us for expected availability dates.
🛒 Orders
How do I place an order?
A: Simply browse our online collection, add your favorite furniture pieces to your cart, and proceed to secure checkout.
Do I need to create an account?
A: No, you can check out as a guest. However, creating a Perupony account makes tracking orders and reordering even easier.
Can I change or cancel my order after placing it?
A: Yes, if your order hasn’t been processed or shipped yet. Please contact our team as soon as possible for any modifications.
Do you accept bulk or commercial orders?
A: Yes! We offer special pricing for bulk, resort, or hospitality orders. Please reach out to our sales department for custom quotes.
How will I know my order is confirmed?
A: Once your order is placed, you’ll receive an email confirmation with all details. We’ll also send a tracking link once your furniture is shipped.
🚚 Shipping & Payment
What payment methods do you accept?
A: Perupony accepts all major credit/debit cards, PayPal, and secure online payment options.
Is my payment information safe?
A: Yes — your information is fully encrypted and processed through trusted, secure payment gateways.
Do you offer Cash on Delivery (COD)?
A: Currently, we only support online payments to ensure a smooth and secure experience.
Do you ship nationwide?
A: Yes, we deliver across the country. Shipping times vary based on location, and you can always track your order in real time.
What are your delivery charges?
A: Delivery costs depend on the size and location of your order. The exact fee will appear during checkout before payment.
What if my furniture arrives damaged or incomplete?
A: Please contact us immediately with photos of the issue. We’ll quickly arrange a replacement or return.